Welcome to www.nurturemantra.com (the ‘Website‘ or “Nurture Mantra’). This Website (the ‘Services‘) is owned and operated by Sonali Shah (ABN: 82 807 125 606). 

At Nurture Mantra, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data. By using our services, you consent to the practices described below.

Please read this Privacy Policy carefully.  If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). We also understand that visitors from the EU may access this site, so we also aim to comply with the General Data Protection Regulations (GDPR).

1. Information Collection:

We may collect various types of information, including but not limited to your name, contact details, health-related information, and payment details. This information is obtained through various means, such as when you fill out forms, communicate with us, or use our website. 

When accessing this website or engaging in email communications, we may employ cookies, pixels, web beacons, tags, and other tracking technologies. These technologies help us collect information about your engagement, browsing behaviour, and purchasing patterns. The following tracking technologies are used:

• IP Address: Our web servers gather IP addresses for diagnostic purposes, aiding in the resolution of issues or support concerns related to our services. This information is collected in aggregate form and does not identify individual users.

• Cookies and Applets: Cookies and applets enhance your browsing experience by enabling smoother site navigation and monitoring individual access.

• Third-Party Analytics: We utilise tools such as Google Analytics that utilise cookies to gather insights into your use of our services.

• Web Beacons: Web beacons are used to track data for marketing purposes.

Handling Sensitive Information

We recognise the sensitivity of certain personal information and are dedicated to ensuring its secure collection, storage, and handling. We employ methods that prioritise security, which include:

• Collection Methods: Sensitive information is gathered through secure means, including:

• Client Intake form during appointment booking

• Zoom or in-person consultations

• Information shared via email

• Purpose of Collection: 

• Providing contracted services effectively

• Offering appropriate advice tailored to your needs

• Types of Sensitive Information collected: Sensitive information may include, but is not limited to:

• Birth date

• Medical history

• Family medical history

• Relationship status

• We are committed to securely storing and managing your sensitive information. This entails storing sensitive data in password-protected computers/backup drives.

• Data Retention: Archived sensitive information is securely destroyed after a period of 7 years.

2. Use of Information:

We use your information to provide our services, personalise your experience, communicate with you, process payments, and improve our offerings. Your health-related information is used solely for the purpose of providing accurate and effective consultations.

3. Information Sharing:

We may share your information with relevant third parties, such as healthcare providers or payment processors, only as necessary to provide our services. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security:

While we are committed to implementing reasonable measures to safeguard the personal information you transmit to us, it's important to note that no data transmission over the Internet can be entirely guaranteed as completely secure. As a result, we cannot assume responsibility for any events that arise from unauthorised access to your personal information.

5. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of any external websites you visit.

6. Your Rights:

You have the right to access, update, or delete your personal information. You may also withdraw your consent for data processing. To exercise these rights or for any privacy-related inquiries, please contact us via hello@nurturemantra.com. In accordance with the Privacy Act 1988, we will make every effort to make your information available to you within 30 days unless there are valid reasons for delay. If such a situation arises, we will communicate the reasons for any delay and provide an estimated timeline for resolution.

7. Children's Privacy:

Our services are intended for individuals aged 18 and older. We do not knowingly collect information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review this policy whenever you use our services to stay informed about how we protect your information.

9. Contact Us:

For any privacy-related questions, concerns, or requests, please get in touch with us via hello@nurturemantra.com, and I will endeavour to respond in 7 days.

This Privacy Policy is effective as of 10/08/2023