Welcome to www.nurturemantra.com (the ‘Website‘ or “Nurture Mantra’). This Website (the ‘Services‘) is owned and operated by Sonali Shah (ABN: 82 807 125 606). This document sets out the terms and conditions you need to be aware of when using this website or purchasing from us.

Please read these terms and conditions (the ‘Terms‘) carefully. By utilising this Website, you affirm that you are aged 18 years or older. Your interaction with the website, be it browsing, signing up, customer registration, or placing product orders, serves as both an acceptance and a commitment on your part to adhere to the terms and conditions set forth by Nurture Mantra. If you do not agree to these Terms, please refrain from using our Site.

We recommend that you periodically review our Website to ensure you remain informed about our most current terms. The materials and information present on this Website, collectively referred to as "Content," are subject to modification without prior notice. While we strive to provide accurate and current Content, we cannot guarantee the ongoing accuracy or timeliness of the materials. It's important to note that there may be additional, specific terms of service provided to you concerning our products, services, or courses. In instances where there might be a conflict between this document and those particular terms of service, these Website Terms & Conditions shall take precedence to the extent of the conflict. It is vital to understand that all products and services promoted on this website are made available in accordance with the guidelines of the Australian Consumer Law.

About the Website

All the Content available on this website or our associated social media accounts serves exclusively for informational and educational purposes. It is imperative to understand that this Content is not intended to function as a replacement for professional medical advice, diagnosis, or treatment, and you should consult qualified healthcare professionals for personalised guidance.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Copyright and Intellectual Property

Copyright:

The content found on this website and social media platforms is protected by international copyright laws and treaties, and all rights are reserved. Reproduction or copying of any part of our Content is strictly prohibited without our prior written consent. This includes downloading, copying, or duplicating content in any form. Commercial use of our Content that competes with our business is not permitted. While sharing blog posts or other publicly available Content through social media is encouraged, it is required that you provide a link back to this website. You are permitted to link to our home page as long as it is done in a fair and legal manner that does not damage our reputation or exploit it. However, you must not establish a link that implies an association, approval, or endorsement from us where none exists.

Third-Party Trademarks:

Any individuals (including their names and images), third-party trademarks, content, services, and/or locations featured on this website are not associated, linked, or affiliated with us unless explicitly stated otherwise. It is important not to rely on the existence of such a connection or affiliation. The trademarks or names mentioned on this website belong to their respective owners. When a trade mark or brand name is mentioned, it is used solely for the purpose of describing or identifying products and services and does not imply any endorsement or affiliation with us.

Visitor Responsibilities 

You bear the responsibility for your own safety and well-being while navigating the online space. The Content presented on this Website and our social media platforms serves as a summary and general overview of topics relevant to our business and activities. Although it may offer insights, it should not be construed as a comprehensive resource. Notably, it does not consider your specific requirements, goals, or circumstances. It is important to acknowledge that the content provided here does not constitute naturopathic or nutritional advice, and it is not intended to replace the guidance given by your medical practitioner.

Before taking any action, it is imperative that you seek independent and specialised advice that pertains to your unique situation. Decisions of significance or actions of consequence should not be made without first seeking the counsel of independent, duly qualified professionals who can provide guidance tailored to your individual needs.

By submitting any content to our Website, including reviews, comments, or testimonials, you grant Nurture Mantra a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, reproduce, and distribute that content.

You agree not to engage in any conduct that may disrupt the functioning of our Website or infringe upon the rights of others. This includes but is not limited to unauthorised access, transmitting viruses, or attempting to collect personal information.

Limitation of Liability

Nurture Mantra and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our Website or services. We do not guarantee the accuracy or completeness of the information provided on the Website.

Indemnification

You agree to indemnify and hold Nurture Mantra and its representatives harmless from any claims, liabilities, damages, or expenses arising from your use of the Website or violation of these Terms.

Changes to Terms

Nurture Mantra reserves the right to modify or update these Terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of the modified Terms.

Telehealth Payment Policy

For all Telehealth bookings at Nurture Mantra, we require full payment upfront. This ensures the payment is processed before the scheduled consultation, allowing us to provide uninterrupted service and prioritise your appointment.

Non-attendance and Cancellation Policy

At Nurture Mantra, we are committed to delivering the best possible service to all our clients. To ensure efficient scheduling and availability, we have implemented the following Cancellation and Rescheduling Policy.

Cancellation Fees

Any booking cancelled within the 24-hour period before the scheduled appointment will incur a cancellation fee equal to 100% of the consultation fee. Please note that refunds are not provided for pre-paid appointments cancelled within this 24-hour window. However, if you cancel before the 24-hour period, you may request a rebooking or refund.

No Show

Failure to present for an appointment will be considered a ‘No Show’ and treated as a cancellation with less than 24 hours’ notice. A cancellation fee of 100% of the consultation fee will be charged to the client’s account.

Unpaid Cancellation Fees

All unpaid cancellation fees charged to your account must be settled prior to, or on the day of, your next appointment. Failure to settle these fees may result in Nurture Mantra declining future appointment requests until the outstanding fees are cleared.

Rescheduling more than 24 hours prior

All appointment bookings made online, in person, or over the phone may be rescheduled up to 24 hours prior to that appointment time at no additional cost.

To cancel or reschedule, contact us directly at hello@nurturemantra.com or 0403188404 (message bank available). We acknowledge notifications upon receipt.

You'll receive information about this policy:

a) During the booking process,

b) In confirmation and reminder emails,

c) In the 48-hour email/SMS reminder.

Flexibility in Unforeseen Circumstances
We understand that unforeseen situations, such as illness or accidents, can lead to last-minute cancellations. In these cases, we are flexible and prepared to convert appointments to Telehealth, allowing you to benefit from your consultation even when circumstances are challenging.

By scheduling an appointment and utilising our services, you acknowledge and agree to adhere to this Non-Attendance and Cancellation Policy. We value your understanding and cooperation in helping us provide the best service to all our clients.

Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia. Any legal action arising from the use of this Site shall be brought exclusively in the courts located within the courts of Western Australia and the Commonwealth of Australia, which will have exclusive jurisdiction.